Setting Up Your MyCareLink Relay™ Communicator (24960)


Setting Up Your MyCareLink Relay™ Home Communicator (24960)

Welcome to the Medtronic Remote Monitoring program! We are excited to have you as a valued customer and look forward to assisting you in optimizing your experience with your new MyCareLink Relay™ Home Communicator. Let's run through some steps on how to properly set up your MyCareLink Relay™ Home Communicator.

 

 

 

Table of Contents

 

Additional Information

Consider the following recommendations for choosing a place to set up the communicator:

What is the MyCareLink Relay™ Home Communicator (24960)?

The MyCareLink Relay™ Home Communicator is an electronic device that transfers information between your implanted heart device and the Medtronic CareLink™ network (an Internet-based secure server). The communicator allows your doctor to manage your care remotely.
The communicator is designed to connect wirelessly to your implanted heart device automatically when your implanted heart device is within range of the communicator.
The communicator transmits your implanted heart device information to the Medtronic CareLink network using a cellular phone network (by default) or through your home Wi-Fi network (optional setup).

 

Plug in the Communicator

Plug in the monitor and wait for the spinning green light. 

 

Connecting the Communicator

Connect to the Cellular Network

Setup is complete when the green light ring stops spinning, turns solid, and a 2 part, rising tone plays.

 

Connecting the communicator to WiFi

To see a short, step-by-step video, go to http://www.MCLRelayWiFi.com.

  1. If the communicator is already plugged in, unplug it and plug it back in.
    Windows computer Click the wireless network icon to open the Wireless Network Connection window. This icon is often located in the lower right corner of the screen. 
    Mac computer Click the Wi-Fi menu icon in your menu bar. The Wi-Fi menu will open.
    Most tablets and smartphones Go to Settings > Wi-Fi. Ensure that Wi-Fi is turned on.
  2. Open the list of Wi-Fi networks using a computer, tablet, or smartphone. 
  3. From that list, click Medtronic-xxx to connect, where xxx is the last 3 numerical digits of the communicator serial number.
  4. When prompted for a password, enter the security key from the label on the bottom of the communicator. The security key is located to the left of the key symbol. In this example, the security key is “12345678”.

 

Note
You might see a message that says connected, no internet. You can ignore this message and proceed to the next task.

Connect to your WiFi network

  1. Open an Internet browser and go to http://www.MCLRelayWiFi.com. Ensure that you type the address exactly as it appears, including “http://”.
  2. Select your language and click GET STARTED.
  3. Select your Wi-Fi network and click CONTINUE.
  4. Enter your Wi-Fi password and click CONTINUE.
  5. A confirmation message is displayed when the communicator has successfully connected to your Wi-Fi network.
  6. WiFi setup is complete. Close the Internet browser. NOTE: As part of this process, your device (computer, tablet, or smartphone) was temporarily disconnected from your home Wi-Fi network. Your device should automatically reconnect to your Wi-Fi network.

 

Checking the connection status

To check the connection status of the communicator, press the button for less than 1 second.

 

Sending a manual transmission

Use these steps to send information from your implanted heart device to the Medtronic CareLink network. Do so only at the request of your doctor or clinic.

Note
If you press the button and the bottom of the light ring flashes green 3 times with a 4 part tone playing, the communicator is busy. Wait and try again later.
  1. Press and hold the button for 2 seconds. When the light ring starts to spin and a short tone plays, release the button.
  2. The light ring continues to spin, and the progress bar will start to fill in, indicating that the data is being sent from your implanted heart device to the communicator.
  3. Stay within about 3 meters (10 feet) of the communicator until all the bars in the progress bar are lit. When this process is complete, the light ring and progress bar light up solid green. A short, 3 part rising tone plays.
Note
The communication process typically takes 3 to 12 minutes. Stay within range of the communicator during this process.
• After the transmission is successful, you can leave the area. The communicator will send your implanted heart device data to the Medtronic CareLink network where your doctor or clinic can access it.
• If the progress bar does not fill completely and a 3 part, descending tone plays, the transmission was not successful.

 

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